Wish I’d read the reviews before ordering the NASA deluxe astronomical telescope for my 5 years old granddaughter who is very interested in the planets and galaxies. Several adults tried setting it up but couldn’t see any images at all. There were no instructions. I’ve sent countless messages asking them to forward the instructions or give us some pointers as to get more than a black nothingness. I was told they would pass it to customer support and I should get a response in 3-5 days. Having waited a couple of weeks before sending them a follow email, I get the same response. This has been going on now for nearly 2 months. Certainly would never use them again or recommend them.