Whether a total scam, very very bad customer service, or a company that is genuinely struggling to survive, I don't know, but... Bought a birthday present for my son. He opened it a few days after it arrived and it was faulty and unusable, what a disappointment on his birthday. Tried to arrange a replacement but IWOOT have been slow and evasive at every stage. Eventually arranged a return. Another couple of weeks, still no refund. I'm just thankful I could afford to buy the product again from another retailer. If possible I'd highly recommend buying elsewhere. Retailer takes a couple of days to answer every message, making me jump through every jump they can think of to avoid giving me my money back.