I had ordered a professional camera worth £ 2650. I had placed the order on Thursday, 7 January 2021. The money was debited from account on the same day. Since then, I have been trying to contact them on phone, email and also online chat. Other than an automatic email reply from a no-reply inbox, I am struggling to get some update from Jessops. Their website showed as the product was available hence, I placed the order. There are other providers who have promised delivery in 3 days, but I cannot place an order unless Jessops refund my money or gives us a delivery date which meets our requirement.. But I am stuck because Jessops are neither confirming the delivery of the product nor refunding the amount if they are unable to supply. During the COVID situations I have found online purchases have become more efficient and many responsible companies have streamlined process. I think Jessops should learn from companies like Amazon, Currys PC world, B&Q ... and try to learn from them on how to deal with customer orders during the COVID times. I have sent a third polite reminder to Jessops only asking for a response but not succeeded yet.