I have never had to write a negative review in my life, however the service from Jessops has been appalling and need to ensure that people do not use this company. I purchased DJI Refresh for my Drone 4 weeks ago and was informed on purchase that I would receive the product within 24 hours. I have been emailing customer service for 4 weeks and have still not received any response. After days of trying to contact customer service by phone, I finally reached somebody who told me I would ‘just have to wait’, this was after 3 weeks! Since then, I have again emailed several times and emails are just being ignored. I have never ever experienced anything like it from a ‘reputable’ company. I only read the reviews after purchasing from the company and can see that multiple customers have had similar experiences. Do not purchase from this company, the service is by far the worst I have ever experienced in my life. Please avoid this company at all costs!!!