Do not use this company. I placed an order the beginning of December 2020 for a Christmas present at the value of over £100. I received no correspondence regarding the order and as Christmas approached I contacted customer service by email expressing my concern. I received 1 response back assuring me stock is replenished regularly. Again I waited and emailed again for an update and did not to this day received an email response. Christmas came and went which was very embarrassing and I continued to chase this via email to receive no response. I called and was cut off as soon as I was speaking to an advisor and then this week resulted to the online chat. On 19.01.2021 I was then advised the items jessops allowed me to order over a month ago was actually discontinued by their supplier, yet they failed to inform me and still had my money. I was assured a refund would be arranged within 24 hours. 24 hours passed and I was still not refunded my money, so again I had to result to the online chat and was then refunded immediately. I am still raising a complaint for the service I received because if it was not for my persistence I would still be over £100 at finial loss, with no item and it’s clear jessops had no intention of contacting me to inform me of this mess up. To say I am disappointed is an absolute under statement. I am have advised jessops I wish for this complaint to be escalated but I highly doubt I will receive any response but I will continue to raise this until I received a fair explanation or gesture of good will. Do not order from here.