Worst service ever and faulty product. Bought wife's Xmas present online. Product was faulty so got return code from customer services. Advisor informed me that refund would take 2 working days from returning to store. Returned to store and manager gave written receipt (02/01/18). 20 days later still no refund. Despite having phoned customer services about 15 times speaking to different advisor each time. Despite emailing about 5 times a day. Despite lots of assurances that the product would be 'booked for a refund'. Then, eventually after told this lots of time, one advisor took my card number and supposedly actioned an immediate refund. That was 3 days ago and still no refund. 22/01/18. How are these cowboys still in business?? I'll be contacting Trading Standards if I don't have my refund by tomorrow. My first and last experience of buying with jessops. Avoid!