Very disappointed by the service provided by Jessops to professional photographer I placed an order for a Fuji X-T3 in the Oxford Street shop on 20 September 2018 and paid the full price of £1,349 upfront. Since I am a full time professional photographer, I asked when the camera will be delivered and I was told that will happen in maximum 2 weeks from placing the order - which would have been no later than 04 October 2018. On 25 September 2018 I contacted Sales Customer Support by calling 0344 800 4444 to request an update on the order. They have told me I was going to have the camera delivered at home on 08 October 2018, as it was expected to arrive in the store on 05 October 2018 according to the pre-order waiting list they had. On 08 October 2018 I have called the Sales Customer Support line again to request an update as no camera was delivered. The reply I got was that most probably my camera was going to be delivered on 15 October 2018 as they were expecting a new batch to be delivered on 12 October 2018. They were going to check again and call me back to confirm the delivery date - unfortunately nobody called me with an update. I called back on 15 October 2018 for an update, explaining the fact that since I have traded in an older camera for this new one, I was counting on having the new body for work commitments. This time, they could not confirm a delivery date - the answer I got was that they have absolutely no information for me and that they will call me back with an update. It is now 18 October 2018, I did not receive the camera I have ordered and paid in full since 20 September 2018 and I did not even receive a courtesy call back from the Jessops team despite their promises. I find this to be completely unprofessional and disappointing from a business of such calibre. Besides the fact that the camera is essential for my work commitments, I would not have placed the order and paid it in full until there was enough stock available so I could receive it in a reasonable timeframe. I paid for the new camera in full and traded in the other camera body on the premises the new one was going to be delivered to me in 2 weeks' time. The promised 2 weeks delivery date have now become 1 month and no updates from the Jessops team. Frankly, I feel disrespected and let down - especially since every time I called I explained the situation and despite promises for call backs with updates, nobody called me back! This was not the first time I bought from Jessops, but it will surely be the last and I will share my unhappy customer experience with other photography professionals.