I received terrible service in one of the Jessops stores when returning a faulty camera I had bought the day before, which was quite expensive. One of the staff members was extremely loud, accusing, patronising and blatantly rude towards me in front of other customers. I was totally embarrassed and just wanted to get out of the shop as I felt completely intimidated by him. I emailed customer services to inform them in detail of my complaint but four weeks later, still have not heard from them, not even an acknowledgment. Purchased elsewhere due to the shockingly dreadful experience.