3 years ago I spend several thousand pounds on new cameras, lenses and drone, all purchased through Jessops. That experience was flawless, and that's why I was giving my business this time around. But it won't happen again. Here's why. I ordered a camera, a lens, an external recorder and a filter from Jessops. The order was paid for with Pay Pal Credit. I didn't receive any email confirmation from Jessops acknowledging the order, but I did get an order number at the check-out screen. The order was placed on Thursday 11th January, and I expected the items the following Monday. The following Tuesday - 15th January - I emailed customer service to chase the order and got a reply stating that order had been received and was processing, but I wasn't able to track the order on the Jessops website. By the Friday, 8 days after the order was placed, I called their customer service number, and after some delay spoke to a representative who told me that a few of the items I'd ordered aren't in stock and they didn't know when they'd be back in stock. As I'd paid with PayPal Credit, none of the orders would be shipped until all items were available. Jessops shouldn't be listed products as available to purchase on their site if the items aren't in stock! I asked for the unavailable items to be removed from my order and for the only item in stock, the Sony A6500 camera, to be sent. This was agreed on, and the following Monday 21st January - 10 days after the initial order was placed - I received a box from Jessops. I knew something wasn't right straight away as the box was too light to be holding a Sony A6500 camera. And behold, the item in the box was a GoPro Hero 7. I called Jessops straight away and they acknowledged that I had, indeed, received the wrong product and a different customer had received my Sony A6500. I was told someone would call me back later in the day to arrange for it to be picked up. No one did. On Wednesday, 13 days after the order was initially placed, I called Jessops again, and after around 20 minutes on the call, they arranged for DHL to collect the wrong item. I then cancelled my order of the Sony A6500. Today is Thursday, two full weeks since my order was placed with Jessops and I still don't have the camera gear I need for the job I have to do. My money is tied up with them until they process my return. But once they do, I'll be taking my business to Wex.