I ordered a Sony A7 camera and a mount converter in November 2018 and refunded it in early Nov 2018. The staff told me that the refund should be done within 2 to 3 weeks, so I waited for a month and no one called me or sent an email to me about the progress of the refund. I then sent an email to the so called ''customer service'' in early December 2018 and ask about the progress. I waited for another month to get an email in Jan 2019 asking if I returned the item in store or not so they could further investigate into my case. So I replied and said that the items were returned in store. After that, there was no response from the customer services email or even a call. I didnt know something happened to the quality my refunded item until I called in Feb 2019 (4 MONTHS)!!! At that time, the staff told me he had emailed the warehouse asking for the situation but then after 2 weeks, I called again and the staff told me the same thing, saying that the warehouse had not replied. Does that mean if I had not contacted Jessops, they would have kept my refunded item forever? Is this some kind of CUSTOMERS' Services I should be expecting from Jessops? I bought it from Jessops because of the reputation and this time, the services really scares me off and is totally unacceptable and awful.