They really are utterly useless. They claim to be experts in photography...........and yet their staff in the Manchester branch are beyond clueless - you really have to do your own research - don't ask them for help - they just "guess". And although this can be quite amusing it is quite annoying if you actually want advice on a camera. They are VERY overpriced. They claim to price match the competition which makes you think "Ah this is going to be a good deal"......but no.....it turns out they won't match any of the other local camera shops.....let alone Amazon (Amazon was ALOT cheaper). Delivery time.....lets say you get past the cluesness and the overpicedness and buy something from them and think "sod it I'm here now". Don't expect anything they claim will "get delivered the next day" to show up anytime soon.......or indeed at all.......infact they won't even tell you when it will show up. Will your new camera arrive tomorrow, in a week, in a month, in a year......who knows. Well maybe they do know but they sure as hell won't share that information with you. Now onto the good stuff.......they LOVE their insurance. It's very hard to talk to them about anything without them trying to charge you extra to insure it. Camera, Lens, Memory Card, Bag of Crisps a set of photographic dog turd bags. You name it they want to sell you insurance for it. And they don't like "no" as an answer. Honestly don't bother. Wex Photography are just down the road and they have people who have not only have seen a camera before but actually know how it works (and they are much cheaper).