I dropped off some black and white 120 film to be processed over 3 weeks ago at their Leeds shop. I was told that they would send off my film to be processed at a professional lab. However, when I went in last week, they informed me that they had not sent it off because they had now set up their own black and white film processing in-store. However, they had not yet processed the film. They told me that the film would be ready on Tuesday of this week. When I went in, the film still was not ready. It had just been developed, but was drying on a rack behind the counter (not exactly a dust free environment in which to dry processed film). I went in today, only to find that they have done a very poor job at processing the film. There are big white patches and it looked like the film had not been fixed properly as there are runny streaks throughout the film and along the rebates (film edges). I was told that this was due to a light leak. However, I have processed other films in the same camera with no issues. Furthermore, I know how to take the film out of the camera without exposing it to light. In addition to this, when I scanned the negatives, there are dust and scratches on the film. The salesperson who served me said that they would photoshop the images from the film. They gave me a film and and a voucher to have a film processed for free. I will not set foot inside a Jessops store again and will put in a complaint and ask for a full refund.