Not a Care for Loyal Customers - won't ever purchase through Jessops again I've used Jessops for the last few years for my camera equipment; great deals and good financing services. I've spent around £3,000 overall so certainly class myself as a loyal customer. HOWEVER A gimbal camera I bought became faulty around 5 MONTHS after purchase (I tried ALL TROUBLESHOOTING to no avail). The gimbal was usable but unreliable and eventually the fault became too frustrating during filming. I contacted Jessops 10 months after purchase and they told me to call the manufacturer. The manufacturer then told me it was Jessops responsibility. I called Jessops AGAIN and was told I needed to bring it into store and they'd sort it as it was within 12 MONTHS OF PURCHASE. I'm self-employed and live in the country so put this on my to-do list; a visit to the closest shop, during opening hours, is near enough impossible for me to fit in. So NO OFFER OF ORGANISED COLLECTION was given - this is standard for so many companies today. After ~2 months of trying to find a gap in my diary I gave up and called again: "Sorry, it's out of warranty now so nothing we can do". I tried to make it clear that email exchanges had been made WITHIN THE 12 MONTH WARRANTY PERIOD and so that should have been proof. Jessops: "Sorry, can't help". I then emailed and asked to submit a complaint and explained the situation. ONCE I had a similar situation but my item actually became faulty JUST AFTER warranty, NOT 5 MONTHS after purchase. The (much smaller) company gave me the benefit of the doubt and fixed my purchase. Jessops replied and told me if I could submit some faulty footage that'd be proof of the fault. Who keeps faulty footage?!?! By some MIRACLE I found some proxy clips of footage showing the fault and sent them in. I was THEN told Jessops needed the original files so they can date them. I didn't have them as they were proxy files exported a few months after filming. Then I was told the footage needed to be WITHIN 6 MONTHS of purchase not the orginal PROMISED 12 MONTHS. Then I got an email asking for the footage AGAIN as they hadn't downloaded it. I sent it AGAIN and haven't heard from them since. Given my loyalty, recommendations AND spending THOUSANDS of POUNDS, I felt this act of constantly making it harder and harder for me and shifting the goal posts was such a disappointment. I have lost trust in the customer service of Jessops and will no longer shop with them. What a let down.