Selling products that they dont have in stock. Mis-selling products. Very poor customer service department, showing stock in stock when it's not. Unless you are in the london area they have no stock, in stores, of anything, and if it's in stock it's most likely display models that are well used or faulse stock. I have spoken to colleagues in my profession who advise me to avoid purchasing from them as they are failing again. I have traded in a good camera for another item with them that I have yet to receive after 2 weeks, I could be waiting 1 month. I would cancel and get what I can, but they have nothing available to swap with, it's that bad. After speaking to several staff members from several shops they tell me they are concerned and embarrassed about what's happening to Jessops. I think Jessops is more of a photo printing shop only, and not a camera shop now, they seem to do better at this for casual photographers mum and dad.