AVOID THIS SHOP!! Really sorry to say that I have had a very poor experience in dealing with Jessops. I bought a Sony A6400 online which was bundled with a lens and gimble, I also bought a further lens. I needed the equipment for a specific work project just over a week after I placed the order. When I bought the items the site did not tell me that the gimble was currently out of stock. (had I known I would have bought from elsewhere). After waiting for three days I called customer services to check on delivery. (Thursday). A lady called Laura told me that they were waiting for the gimble to come into stock and were expecting it at some pont in the next week. She told me that they would split the order and send me the camera body and the two lenses, then send the gimble on when it came back into stock. She assured me that the in-stock items would be delivered next day (Friday). I accepted this but asked to speak with a manager about the situation as it had caused me a reasonable amount of inconvenience (checking where the order was, calling customer services and now not having all the jit for my work). Laura assured me that a manager would call me back that afternoon. I received no call back. On Friday afternoon one of the lenses was delivered, but nothing else. I called customer services again and spoke with Amy who told me that the order had not in fact been split correctly and that she would arrange for the camera body and lens to be delivered 'without any extra cost' to me the next day. (Saturday). I asked to speak with a manager but was told that I couldnt and that no compensation of any kind was available for waiting for back ordered items. So I am now waiting for the rest of the order to be delivered on Saturday. Not confident. Had I known this was going to happen I would have bought from somewhere else. Which is a pity as I always held Jessops in very high regard.