I purchased a camera and lenses at the end of August 2019. There was a promotion on where there was a 'free' Photobook includes with the order. On the invoice there were three voucher codes for the free Photobooks which were stated to be valid until 31st October. . Having created two photobooks (which was a time-consuming process as the site was really slow) I entered the codes to get the message that 'This code cannon be applied'. I contacted the chat team initially, and was referred to the photo team. The person from chat then emailed me and requested that I send the information as to how I qualified for the codes, and the codes received, Which I did. This was on 27th September. On 28th Sept I received another request for this same information from which I again sent. Having had no response I resent the info on 1st October. On the 3rd I was told that the vouchers had been 'extended' until 31st October. I once again tried to input and they were still showing as invalid. So I contacted Laura again, I waited until the 11th for a response, to be told that two of the codes were working, and that the third was not valid anymore. Oh, and it is restricted to one voucher per customer (Why send out 3 on one order then???) I tried to order a photobook, it went through the process and I paid for postage with Paypal. The Jessops website gave the message that payment had failed, but the Paypal payment had gone through. I emailed Laura back to highlight this new issue, and had to email again on the 15th October as I had received no response. She told me that there was no order to be found on the account and that she would approach refunds department to find out whether there was a Paypal payment associated with my email. I was then asked to clarify the amount of the order, and how much had been charged to Paypal. I emailed back directly, and resent the information on the 17th as there was no progress. Given that the codes had an expiry date of the 31st October I decided to reorder the photobook, and paid with VISA. I received a reply on 18th October to the effect that she could see that an order had been placed and that I had only been charged for postage! She didn't look at the order date or how the payment had been paid. I had to email back again, to carefully inform that the Paypal payment from 11th October was totally unconnected to the order from the 15th, I ended up telephoning in the end and she agreed that the payment had been paid by VISA and offered to refund the Paypal payment. Too kind!! I have used Jessops in the past with no issue, but would not use them again and would certainly not recommend them. Customer services is an integral part of the service provided by a company, and I don't think I have ever experienced such a shambles. If a '0' star had been available I would have selected that ...