I placed my order on 7 Dec 2020 for a jersey that was intended to be a Christmas present, and was given the assurance that my parcel would arrive by 14 Dec 2020. I got an unpleasant surprise when I inquired about my parcel, only to be informed that it had been sent using Kitbag's ‘standard untracked’ mail service. I was also told to expect delivery within 10-20 working days from when Kitbag sent the item out, which may be different from the day I placed my order. The intended Christmas gift only arrived on 31 Dec 2020. Well, I suppose the outcome was better than my previous order which never arrived at all. I was willing to give Kitbag the chance to redeem themselves, but was met with disappointment once more.