I have been buying indirect via club and direct from kitbag for years. Quite shock that when things happen, they choose to remain silent. Sharing my experience especially with overseas buyers. As they are not in UK and calling will cost them a lot. Email to Kitbag may not help you. Its so disappointing that Kitbag never update me on my case. If kitbag need more time to investigate, a simple acknowledgement email would do. After initial reply that they will check since last Sunday, Never heard from Kitbag again. With all the evidence and supporting corresponding emails clearly shows that my items value was overdeclared by Kitbag or UK DHL. When DHL Singapore ask for payment of duties and GST taxes because my items was more than S$400, of course I refuse to pay before getting a clarification from your side. Your company choose to remain silent and my items are now return to the shipper as per DHL correspondent email. When send them a email for updates, remain silent again. Ask if they resending the items, they remain silent again. Really hates to dispute a credit card transaction but Kitbag left me with no choice. Will do it this afternoon. My kitbag Order: 97609148 - Email Ref: SA3912519X