I bought a pair of shoes online, I ordered them and the next day the price dtopped by £20, I still had not received the boots so I sent a e mail to customer services, asking if I could have the difference refunded, no reply after 4 days, so I rang them and explained the situation, There response was that they could or would not refund the difference, but I can return the boots free of charge to France, I would then have to wait for a Refund and then I can buy the boots at a lower price, so essentially send them back, repurchase and the same boots sent back, how stupid is this, why not just refund the difference, save on their shipping and carbon footprint, shocking from a company with a high regarding reputation, I will take this to social media and let people know what a poor company they are before making any purchase.