I placed an order on the 4.12.19 ( 5 bottles of Aesop Resurrection hand wash)in good time for a Christmas delivery. Received my "free gift" of a 2ml sample of face cream a few days later in a ridiculously large cardboard box then waited. A few e-mails of apology for late delivery followed until I was informed on the 20.12.19 in the afternoon that my order had been cancelled as the product was out of stock !! Very poor service , which left me with little time to make alternative arrangement.