Worst Customer Service Experience Ever. They delivered a damaged mattress and after a long drawn out affair they replaced it with another damaged mattress. Now they are not responding to emails and I am left with having to look at taking a small claims action against them to resolve this. If something goes wrong mattressonline are just not interested in providing any positive form of customer care, just read the other negative reviews of this company if you need convincing! In the meantime an update will be posted online everyday on Twitter by @viiolethoney until this is resolved, we're now on day 30 on 29 May 2016.