I bought 2 mattresses, as one wasn't suitable I  requested a return. My back was hurting after using it, and I was in a lot of pain, so in that sense the mattress was completely not suitable for me, and actually causing suffering. I have been informed that I need to organise my own transport in order to return the item. I have emailed back stating that because I am buying online I have additional rights to return them. This is because my decision may be based on a brief description or a photograph – so what I receive isn't always quite what you’d expected. They agreed with me and I understood that they will refund the delivery cost, but it later transpired that they were talking about their delivery cost not mine delivery to their depot. Intentionally misleading. I paid £77 for the delivery on top of the original £700 for the mattresses. And they robbed me of the return delivery cost. Avoid at all costs!!!!