Avoid this company at any cost. I ordered a Breasley mattress for £259 and was told it will be delivered on monday , took a day off work and mattress never arrived on that day , so phoned them up on tuesday and they said it will be delivered on wednesday , so I had to take another day off as they said it could be any time between 7am to 7pm . The mattress arrived on that day , when I opened it I noticed that it had a big hole on the back of it , the packaging was intact and as the mattress was rolled up in a bag it suggested that the damage was not due to transport, so I phoned them up straight away and sent some photos of the damage area and they said they will get back to me , then they said they are waiting to hear from the manufacturers so it can be repaired under warranty , I protested that I did not deal with the manufacturers and this is a matter between mattressonline and manufacturers . several emails was sent between us with no result , then I decided to take a closer look at the mattress and noticed that this is not even the mattress I had ordered , they had sent me one of their own brand mattress ( I ordered a Breasley and I received a Mattressonline brand) . Checked their web site and , the mattress they had sent me was advertised for £199 , £60 cheaper than the one I ordered . So I had to take more photos of the mattress and send it to them , they said they will exchange it for me , by this time I had had enough and asked for a refund and told them with appalling level of customer services I do not want to buy any thing from them . they refused to refund my money until they collect the wrong and damaged mattress first , which meant that I had to take another day off work , three weeks is gone since the problem started , the mattress is supposed to be picked up tomorrow and I had to put this heavy mattress in a bag and bring it downstairs . by dealing with a bigoted customer service person in that company the inconvenience and stress it caused me is indescribable , I intend to put a claim through the county court for loss of earning and all what I went through , so please avoid this company who seems to be run by a bunch of cowboys