AVOID AVOID AVOID! Shocking service! Ordered a mattress and had delivery date confirmed. On the day of delivery the driver phoned to say he was 30-45 minutes away. 5 minutes after he was due I got an email saying there was a load error and I would be contacted to reschedule delivery. 2 days later I’d heard nothing so called mattressonline, someone called me back and delivery was scheduled for 2 days later. Nothing! I phoned and asked for a refund and was told it would be processed in 24-48 hours. Checked my account and guess what...nothing! I got back on the phone and now I have my refund.