I bought a mattress (12/02/2019) and did not like the firmness. Did not open it and did not use it. Asked for a refund I was told to pay for the return (understandable), however I was also told for pay for the initial deliver (£42 - extra) what?? initial delivery was actually stated as ''free'' I felt deceived and this could be against consumer law ''Consumer Contracts Regulations 2013 The trader must reimburse any payment for delivery received from the consumer, unless the consumer expressly chose a kind of delivery costing more than the least expensive common and generally acceptable kind of delivery offered by the trader'' NO EXCUSE MATTRESSONLINE !!!!!