Ordered a single Silent Night Bunk Bed Mattress. The mattress arrived next day, as expected, but it was not the item pictured on the site. Due to this I rejected the item on delivery. Followed were numerous phone calls with them patronisingly claiming it was the same mattress but with a different cover and that they had a line hidden on their site that said this. They then admitted it was old stock but they wouldn't replace it with the new stock they had and then finally telling me that if I didn't want it they would still charge me £42 for delivery (30% of the value of the mattress!). They couldn't understand that I was expecting the same mattress as the 4-5 pictures showed on their website and how misleading that is! Shockingly bad customer service. After chasing for weeks I was finally given a partial refund and am now having to go through my bank for the rest.