This has been a terrible experience from start to finish. We ordered a present for some young family members at the beginning of December and are yet to receive anything. We have spoken to the company on a number of occasions who assure us that this will get resolved. Each time we have spoken the company, the agreed action has not been put into place with the item apparently going in and out of stock, but poor customer service has led to no correspondence to keep us updated. We then received a refund with no explanation but still want the present to be delivered (although well after Christmas). Overall, this company has no regard for customer service.