Nightmare from the beginning Bag has no strap and as it was for a gift I contacted them to see if a strap could be posted out and if it couldn’t then I would return the back Perhaps being the customer it’s unrealistic to expect a new bag to be sent out ASAP with arrangements for the faulty one to be returned particularly as they have been sent pics it’s evident that nobody checked the parcel before dispatch However 2 weeks + and we still have no answer or resolution. I have given up not worth the stress Needless to say I will not be wasting any more time nor will I shop there again They asked for feed back so here it is disappointingly