Worst customer experience ever! be aware that the process of trying to resolve any dispute is abysmal. I purchased a Marc Jacobs bag and received the bag but not the dust bag. For the price point you’d think they would do proper checks to ensure all items are included. I have been in talks with various of your reps and have been promised a lot but you have not delivered. I’m starting to question if the company is legit! Are your items genuine? Why are items missing from the order? After requesting to speak to someone on the phone, this was not granted and I am still left with no resolution. What does it take to resolve the issue you caused in the first place.