Had pick up scheduled; courier did not arrive; rebooked for next day.. again courier did not turn up!! Cancelled order.. I have to wait 7 days to be refunded! Gave another chance and Booked a drop off this time; on completion of booking got error messages “invoices & labels have not been generated, will email them” 2 hrs later no email received! No chat or phone number on website for customer service!! So sent message.. 4 hrs later received a response with labels & invoices!! Dropped the parcel off 3 days later than original collection order!! DONT USE PARCELHERO