Absolutely shocking that this so called 'hero' service can a week after delivery take £27 without any prior notice from my card. (Originally quoted £9 at checkout another £3 for residential charge despite it being The Range store they were collecting from) Reason they say is £4 size difference, £17 admin and VAT. The measurements provided were correct. Their generic customer service thanks me for my patience - I have none, I gave no permission to take from my card, I had no knowledge until the receipt sent afterwards. Now I'm told 18 weeks whilst they look into it. Absolutely disgraceful. Will never use again. **Notice the lack of responses from the company for any negative reviews