I would not trust these people to sit the right way round on the toilet. I needed to place a large order, I typed up the order using the codes off their website. I then rang to confirm my order was received and all the items were in stock and could be delivered the next day. All was confirmed. Over the course of the next day, 7 van drivers arrived at my house with parts of the order, all in the same vans, so the order came in dribbs and drabs, once I had two drivers here at the same time. When I unpacked the order I had several wrong items - because the photos on the website were the wrong ones! Also, I received 2 toilet pumps when I ordered central heating pumps. I phoned back and spoke to Dan who said nothing could be done until Monday, when the job was due to start on Saturday! Dan agreed to deliver the items to site on Monday. When Monday came, the items were not av available, they would have to come on Tuesday. We asked if they could now come to the house - no they had to go to site because of "the rules". So we waited at site to collect the correct pumps and hand back the wrong pumps. But they didn't go to site they turned up at the house instead - which is against their own rules. I have complained but have not had an acknowledgement. I asked to speak to a manager - but was advised there aren't any. Which is an absolute lie, the delivery drives advised that there are managers on site. I asked for some compensation as a gesture to retain future business from me - this is not possible, again another lie. All things are possible. If you want the correct items delivered as agreed - please save yourself all the stress and go elsewhere. They are cheap for a reason.