Ordered over £1000 worth of goods, and selected and paid for next day delivery. I confirmed this over live chat when placing the order, and was assured all was ok. As soon as the order was placed, I received an email, then another stating the estimated delivery date, which was quite a few days after the one I paid extra for. Tried to use the online chat again and was blocked, as it is only for customers that haven't ordered yet. Emailed with no reply. Phoned, and after a long wait, was told I had not selected a delivery date (even tho I am 100% sure I did, and they charged me for it). I was told the order had already gone out so the date could not be switched for next day (Not sure why as they said they use their own courier on their site) but they could have it delivered a day earlier than the one they emailed and they would email a confirmation. I agreed to continue with the order. After finishing on the phone, and waiting for a confirmation (which didnt arrive) I read these reviews. Doubting the order would even turn up in a week, correctly, or at all, I decided to cancel the order. Have waited half an hour for a cancellation email (as promised) but none has arrived. I seriously doubt I will get a refund without a chargeback. If I dont receive a prompt refund, I will also be leaving an honest review on Trustpilot.