I am reluctantly giving one star because there is nothing lower. I ordered basin taps and shower taps on 30 December last year. I received an email saying that these items would be delivered in 5-7 days. After chasing the order due to none delivery i was told the goods would be delivered on Friday 20 January. Nothing arrived. I contacted Plumbnation again on Monday 23 January to be told the fittings were not in stock but were expected Wednesday and they would phone back to give delivery date. It's now Thursday 26 January and I've had to contact Plumbnation again, only to be told delivery will be Monday 30th January. Nobody seems to care at Plumbnation which is very disappointing because 3 years ago the service was very good .... it's definitely gone down the pan.