Absolutely terrible and fraudulent. Item was faulty and CS was terrible. Had to contact the roduct manufacturer to get them to apply pressure to accept the return. They then organised the return of the faulty item to the manufacturer rather than themselves to circumvent PayPal buyer protections. 3 months I have been attempting to receive a refund for a faulty item through. I have even contacted the manufacturer who confirms they have released the payment to the company to refund me. They still have not refunded me and are now in possession of the funds fro the manufacturer also! Absolutely shambolic and fraudulent company. They need to go out of business.