The radiator arrived packaged for our new kitchen and when opened was damaged on the front panel with a large scratch. The packaging was not damaged at all so I assumed that the product inside would be in good condition. Evidently this radiator was packaged knowing there was a scratch on the front. When I asked for a replacement I was told that the item should have been checked straight away (within 2 days of receiving) and as it was not there was nothing they could do! Really?! This is a heavy radiator and I am a small woman who could not have possibly checked it on my own. Bad product and terrible customer service. Will never purchase from them again. Customer service is critical for retaining customers