Obdurate sums up Plumbnation's approach to after sales service in my case. They did not accept my complaint of incorrect supply and request for customer consideration. They repeatedly quoted terms and conditions of sale and exhibited total lack of empathy and goodwill. They state their aim of resolving customer complaints quickly on first contact and going the extra mile to resolve issues, but I experienced none of this. If you want quick delivery, they are excellent. Customer care and consideration I found are the complete opposite. I will not deal with Plumbnation again.