I have no words. Stress, frustration and sheer anger. They lied to me about getting a tracking ref and delivery slot if i called them 8.30am on the delivery day. On the day they said no, it's an all day delivery. As I was at work I missed the delivery. I had to rearrange it and agree for it to be left outside at my risk. My plumber opened the radiator and it was badly damaged, really shocking damage. The company said they wanted photos. I came home from work early to do this so I could get a replacement asap, as I now had no heat in the bathroom. Sent photos, but no, I now had to wait in all day for it to be collected, wait for it to be received in their warehouse and then wait another day in for another delivery. I ordered elsewhere and asked for a refund. I also asked for it to be collected from another address as I was too angry to give up a day for them. This was agreed, and so I took it with difficulty to my mum's address (it was heavy to lift and get in car). Guess what? my mother has waited in all day and they haven't turned up. And the awful thing is, I just knew they wouldn't. I've tried ringing all day but there is no reply. I've emailed, no response. A badly damaged heavy radiator cluttering up my mum's hall, a wasted day for her, stress for me, no refund or sight of it, and a freezing bathroom while I wait until plumber can come back. Worth noting - not one utterance of an apology, in any of the emails I had from them, or any acknowledgement of the inconvenience. It was £12 cheaper than buying locally. Please don't use them, it's not worth what they'll put you through. They don't deserve your money and faith.