I experienced awful customer service, from a racist Store Manager, called Jade. This was in the Westfield store, on a Wednesday afternoon. She was unfriendly and was giving me attitude as soon as I approached the till. Then she refused to do my refund but happily did so for other customers who weren't ethnic minorities. The unfair treatment I received was because I wasn't white. There was no reason for her to not process my refund, and she should not be a store manager if she is going to treat customers of ethnic minorities like this.
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