I returned 3 dresses but received a refund for 2 because there was no tags and it showed signs of wear on one dress. I have ordered online for years and I am always careful when returning. I made sure the tags were on when I put it in bag. Their photos of proof showed the dress in a disgusting state and is not how I returned. I was assured that this is exactly how it arrived to them. After googling problems with quiz returns I have seen this to be very common with other customers too. I will never again order from quiz.