I ordered online and the shoes didn't turn up so i contacted quiz customer service who would not speak to me over the phone only email contact was made, they said they would speak to their courier, i told them i no longer needed the shoes as it had been 10 days since ordering so i bought elswhere, no reply to my emails for a few more days then i went away for the weekend, i came home to a note from hermes saying they had put a parcel from quiz in my green bin, the same bin that was emptied that morning so again i contacted quiz only to be told again that they need to speak with the courier i have sent 4 emails since this and no reply, to this day i still have not been refunded and i am unsure on how to take it further as there is no way of ringing them! Please avoid