Absolutely disgusting customer service. Placed an order for a small item which I was charged £9.99 for delivery (nearly twice the cost of the item) I then realised that I had ordered the wrong item, I emailed their “customer service” email and thought that would be the end of it. Two days later the item was put through my letterbox. I emailed again to ask why the order was not cancelled and again I did not get a response. I put a claim though PayPal and they were VERY quick to respond to that, saying they had not had any emails from me and that I could return the item at my own expense which I would then only get a refund for the item, not the postage. So I would be out of pocket for the £9.99 delivery and the cost of returning it! I emailed through PayPal advising which email address I used (the one on their site which is used to send out order confirmations and also their site says to use to contact them) and that I wanted a full refund and they could sort out collection. Once again they ignored my message through PayPal so I emailed AGAIN which AGAIN they did nothing about. PayPal closed the case this morning while I was waiting for a response saying I missed the deadline to escalate the case to them. I’ll be issuing a chargeback through my card company and leaving feedback wherever I can. Shop elsewhere