our order number is #2000348705. Do not buy from this company. We ordered a scanner on the 4th of November and was told it would be delivered on the 11th of November. When it didn't turn up and you couldn't tell us where it was we decided to cancel our order and order from elsewhere. We were told on the 12th of November a refund could take 3 to 5 working days. It is now the 25th of November and despite 3 phone calls to your customer service team, we have still not got our refund. We are now being told you have just had confirmation from your supplier that our item was not sent out to us and you will now contact the supplier to ask for a refund. Once they have agreed to the refund you will then issue one to me. This is unacceptable so we won't get our refund in 3 to 5 working days a previously advised but only once your supplier agrees. Very unhappy !!!