Ordered a printer on 3rd April. Faulty, so arranged for a return / refund and bought a replacement (the same printer). Faulty again (exactly the same fault. Despite dozens of contacts via "virtual assistant", emails & phone calls, could not get Rymans to collect (and thus issue refunds) Eventually Rymans collected both on 27th April. However, only one refund issued. Despite many more further "virtual assistant" messages, emails and phone calls, I'm still waiting for a £183 refund for the first printer. Rymans are a nightmare to deal with. I will NEVER purchase from them again.