Ordered two mobile phone cases via the business website. I assumed like most reputable companies that the items could be returned. I was wrong. Be warned there is an icon beneath some of the products which to me looks like something resembling a non recycling icon. Apparently this means 'non refundable'. I said that I had never seen such an icon and why didn't they also write 'non refundable' so everyone is clear. It was met with a disinterested 'your problem' style response. I would also like to add that the Rymans Returns policy quite happily promotes the fact that returns are no problem - yet there is no reference to this icon as something to look out for when committing to a purchase and not being eligible for a refund. Why not? Disappointed that a company like Ryman has communicated in such a misleading way and appears to care very little about customer feedback. I won't be buying from them again.