I ordered lots of really useful boxes, but only half were sent out and delivered. Although Ryman were at fault, I was made to complete a missing order form, which they lost. After 4 phone calls and a wait of 14 days, I was refunded because the items had never been in stock, hence why they were not sent initially. It took 14 days to credit me (£126), by which time the full amount was payable on my credit card, so I will have to pay and not get my money back for one month. To make matters worse, the items are not showing as out of stock on the website, so this fiasco can continue to happen to anyone who tries to order the same size of box. Ryman do not respond to their emails and online forms, they fob you off when you phone and despite asking, I have not received a written apology nor compensation. Needless to say I took my custom to a rival, who delivered the items in perfect condition in less than 24 hours for the same price. My advice is to avoid Ryman with a very long barge pole.