I placed an order online with Ryman in the belief that I was buying it from Ryman and that it was in stock. I was given a 3 - 5 working day delivery date. Nothing received so I chased up Ryman to be informed that the item was being supplied by a third party company and their only means of contact was via email, and that I would have to wait for up to 72 hours to get an update. Not good enough. The item had been ordered two weeks earlier with no sign of when or if I would ever receive it, so I told Ryman to cancel the order. I was informed they couldn't cancel the order because it was coming from the third party supplier and I'd have to wait up to 72 hours to see if the order could be cancelled. Again, not good enough, my contract was with Ryman not a third party supplier. A week further on my order is still showing as processing with no sign of a refund. I warn people.... avoid any dealings with Ryman, they have no interest in operating within the spirit of the sale of goods act and are taking orders they cannot fulfil. Do not use them.