Zarenza is in reality a Chinese business "Luxza Enterprises". I bought some leather slippers which looked very good in the add but failed miserably when I recived them. Poor quality, inferior materiials & uncomfortable. So I requested a refund via email. Their response was offers of discounts, vouchers, advice, everything other than a return address. Several subsequent requests resulted in the same evasive response. I put the matter in the hands of Paypal and informed Luxza. I received the return address (Guangdong China) the next day. Return cost AUD$25.00. No I will see how long the refund takes.