I would rate this company 0/10. I had a spa break booked, THEY cancelled it due to covid restrictions. I am due a refund of £260. I then emailed 3 times to different email addresses requesting my full refund which I am entitled to and had no reply. I left it 3 weeks and I then phoned customer services I spoke to a gent called Alexis and he was very helpful he emailed the manager straight away and got them to contact me. They contacted me giving me unacceptable options and did not once mentions refund, I responded straight away and over a week later STILL NO REPLY. I think this so totally unacceptable, I was told I would need to rebook for some time before March - I am an NHS worker so time off between now and March is not likely and I do not wish to rebook with this company. I demand somebody gets In contact about my refund ASAP. Do not recommend this company at all.