It comes as no surprise to me when I look at the comments on here, Twitter and Trust Pilot that those who have vouchers that they were unable to use (due to all spas being closed) during the Pandemic are deeply upset at being ripped off by the awful Spabreaks joke of a company. Here's my thoughts. DO NOT BOOK with Spabreak. The service is absolutely terrible. My partner and I were bought a £300 Spabreak voucher for his birthday. The Pandemic took hold and I was advised by a Spabreak employee (when I called last summer to ensure the voucher wouldn't be lost and remain valid) not to worry and as it's such a substantial amount - of course it will be extended into this year as the spas have not even been open to book! Upon follow up this year I've spoken with three employees over the phone, all who told me that I would still be able to book (as it's not my fault I would still be able to use my voucher) but just need to go on line so my follow up is 'in the system'. Having done all I was advised I have now been very coldly informed by email that as I did not book my voucher is no longer redeemable and they are really sorry for any inconvenience caused. Never once was I advised to email in or do anything different to what I did. This is basic theft. Why would I do anything to risk being able to use the voucher (especially one of such an amount). How can they not even offer any help or compassion on a £300 voucher that couldn't be used because ALL spas were closed due to the pandemic and the lockdowns. I have also tried calling many times over the past week and after waiting for 10 mins on hold the line just goes dead. This has already been a very challenging year but I didn't expect this on top. It was a trip we were really looking forward to booking especially as we've both experienced loss.